FREQUENTLY ASKED QUESTIONS

Answers before you register

Common questions from head teachers and school administrators about how EduSkul works, what it costs, and how support works.

Is EduSkul built for the CBC curriculum?
Yes. EduSkul uses the full 8-band Competency-Based Assessment scale (EE1, EE2, ME1, ME2, AE1, AE2, BE1, BE2) and tracks Opener, Mid Term and End Term sittings separately, so grading matches what KNEC expects.
How much does EduSkul cost?
EduSkul is billed on a straightforward annual subscription. New schools registering for the first time get a 14-day free trial before anything is charged, so you can use the system with your own learners first. Contact us on +254 769 883 140 for details specific to your school.
Can we try EduSkul before paying?
Yes. Every new school registering for the first time gets a 14-day free trial with full access, so your staff can try attendance, scoring, and the rest of the system before any payment is due.
How do we pay?
Subscriptions are paid via M-Pesa, billed annually. Once payment is confirmed, your account is activated (or renewed) automatically and a PDF receipt is generated.
Does every staff member see everything?
No. Access is scoped by role: head teachers and deputy admins see the full school, subject teachers only see the subjects and streams assigned to them, and the bursar sees finance without touching score entry. Restrictions can be fine-tuned per staff account.
Do parents need a smartphone or the app?
No. Parent communication goes out by SMS through Africa's Talking, so every guardian is reached whether or not they own a smartphone or have data.
Can EduSkul handle more than one stream or a big school?
Yes. EduSkul is multi-tenant, so each school has its own isolated account, and within a school you can set up as many grades and streams as you need, with learners moved between them in a couple of taps.
What happens at the end of the school year?
EduSkul supports bulk promotion: an entire grade can be advanced at once, with historical records preserved so past terms and report cards stay accessible under the correct academic year.
Is our school's data secure and private?
Yes. Each school's data is isolated from every other school on the platform, and we follow the practices described in our Privacy Policy, in line with Kenya's Data Protection Act, 2019.
How do I get support for EduSkul?
Support is available directly inside your portal. Open the chat icon in the bottom-right corner of any dashboard page to ask a question, and you can escalate straight to a support ticket from that same window if you need a person to follow up. You can also call or WhatsApp +254 769 883 140, or visit the Contact page.

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Call +254 769 883 140